Refund policy
Return & Refund Policy – AURAFUME™
At AURAFUME™, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You may request a return within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
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The item must be unused and in its original condition
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The product must be in the original packaging
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Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
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Items that show signs of use or damage not caused by us
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Items returned outside the 30-day window
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method.
Return Shipping
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If the return is due to a defective or incorrect item, we will cover return shipping.
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For all other returns, shipping costs may be the customer’s responsibility.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
Contact Us
Email: contact@aurafume.store
Support Hours: Monday – Friday | 8:00 AM – 6:00 PM